Let’s get it sorted.
For access approval, guest PINs, cancellations, booking queries or deposit disputes, contact the Bronn team.
Contact the team
enquiries@bronn.co.zaPlease include your apartment and booking reference. Never send your PIN or private access key.
My resident details don’t work
Ask staff to confirm your registered surname and email. Joint leaseholders and adult occupants need an approved register entry.
I’m staying for a few nights
Use the apartment QR card and the current PIN in your check-in information. Contact staff if the PIN has changed.
When will my deposit be refunded?
After your session, staff inspect the facility and approve a full or partial refund. Yoco and your bank determine posting times. You can follow the actual status using your private booking link.
Privacy and your information
We use the minimum booking details needed for access, payment and facility administration. Public calendars show availability only. Staff access and inspection photographs are protected. Contact us to request access, correction or a review of retention. Retention settings require final business approval before launch.